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Documentation Index

Fetch the complete documentation index at: https://docs.suji.fr/llms.txt

Use this file to discover all available pages before exploring further.

Suji uses prepaid credits, not subscriptions. You top up an amount; your running VMs consume from the balance hourly. No fixed monthly bill, nothing auto-renews unless you opt into auto top-up.

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One-time top-up

1

Open the Billing page

Dashboard → Billing → Top up.
2

Pick an amount

Common amounts (€10 / €25 / €50 / €100) are one-click. You can also enter a custom amount. Minimum: €5.
3

Pay via Stripe

You’re redirected to Stripe Checkout. Pay with card or Apple/Google Pay. Stripe stores the card for future top-ups if you save it.
4

Done

Credit lands instantly when Stripe confirms. The dashboard shows the new balance and emails you a receipt.
Top-ups never expire.

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Auto top-up

Optional, off by default. Once configured, Suji automatically buys more credit when your balance drops below a threshold:
1

Open auto top-up

Billing → Auto top-up → Enable.
2

Pick a threshold and amount

Example: “when balance drops below €5, add €25.” The dashboard suggests defaults based on your current VM size and recent burn rate.
3

Pick a payment method

Stripe stores cards you’ve used before. Pick one or add a new one.
4

Set a monthly spend cap (recommended)

A safety net. Example: “stop auto top-up after €50 in any calendar month.” Once hit, auto top-up pauses and an email alerts the org owner.
If an auto top-up charge fails (declined card, expired card), Suji emails the org owner and you have the standard grace period to fix it before VMs stop.

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Payment methods

You can save multiple cards. Billing → Payment methods:
  • Add / remove cards.
  • Mark one as default.
  • Each card has its own audit trail.
Apple Pay and Google Pay work in Stripe Checkout but aren’t stored as reusable payment methods — those are device-bound. For auto top-up, you need a saved card.

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Invoices

Every top-up generates an invoice. Billing → Invoices:
  • Download as PDF.
  • Add billing details (company name, address, VAT number) in Billing → Profile — future invoices pick them up automatically.
EU customers with a valid VAT number get reverse-charge: no VAT shown on the invoice.

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Cancellation

There’s nothing to cancel because there’s no subscription. To stop being billed:
  • Destroy your VMs. All hourly charges stop. Snapshots are retained for 30 days before deletion — take one first if you want to come back.
  • Disable auto top-up so your balance isn’t replenished.
  • Let the balance run out. Suji auto-suspends each VM (snapshot → cloud server deleted), so charges stop without you doing anything. See Grace period.
Note: stopping a VM does not stop the bill. The cloud provider keeps the disk and IP reserved while a VM is stopped, so the hourly rate continues. To stop paying, destroy (or let it auto-suspend at €0). You don’t need to email anyone or fill out a form. Just stop using it.

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Refunds

Unused credit is refundable on request for the first 14 days after a top-up. After that, credit is non-refundable but never expires. Contact support if you need help.

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Next

What happens at €0

The grace-period timeline and data retention.

VM pricing

What you’re paying for, per VM, per hour.