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Payment Failure

If a payment fails (e.g., expired card, insufficient funds), Suji initiates a 30-day grace period.

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Timeline

1

Payment fails

Your subscription status changes to past_due. All running instances are stopped immediately.
2

Grace period (30 days)

Your data and configuration are preserved. You’ll see a warning banner in the dashboard showing how many days remain.During this period, you cannot start instances, but you can:
  • View instance details
  • Delete instances
  • Update your payment method
3

Payment succeeds

If you update your payment method and the next charge succeeds:
  • Grace period is cleared
  • Subscription status returns to active
  • Previously stopped instances are automatically restarted
4

Grace period expires

If no payment is made within 30 days:
  • All instances are permanently deleted (including storage volumes)
  • Subscription is marked as canceled
  • Data cannot be recovered

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Fixing a Failed Payment

1

Go to Billing

Navigate to the Billing page in the dashboard.
2

Open the billing portal

Click Manage Billing to open the Stripe Billing Portal.
3

Update your payment method

Add or update your credit card. Stripe will automatically retry the failed payment.
4

Wait for confirmation

Once payment succeeds, your instances will restart automatically. This usually happens within a few minutes.
After the 30-day grace period, all data is permanently and irreversibly deleted. Make sure to resolve payment issues promptly.