Billing & credits

Documentation Index

Fetch the complete documentation index at: https://docs.suji.fr/llms.txt

Use this file to discover all available pages before exploring further.

Suji is prepaid credits. You top up an amount, your running VMs consume from that balance per hour, and you can stop or destroy any VM at any time. No subscriptions, no auto-renew, no surprise invoices.

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How charges accrue

Charges happen at the organization level (see Organizations & projects). Every hour:

• Each running or stopped VM consumes credit at its hourly rate. Stopping a VM doesn’t stop the bill — the underlying cloud resources (disk, IP) stay reserved either way; only the OS is powered off.
• App installs themselves are not billed — they share the VM you put them on.
• A small storage charge accrues per gigabyte-month for snapshots and any detached volumes.

To actually stop being billed for a VM:

• Destroy it. Take a snapshot first if you might want the data back. Snapshot storage costs cents per GB-month — far cheaper than a running VM.
• Let it terminate at €0. When your credit balance hits zero, Suji takes a cold snapshot of each running VM and deletes the cloud server. The termination snapshot is retained for 7 days — top up and restore inside that window to recover. See When your credit runs low for details, including the auto-recharge variation that pauses (suspends) the VM instead of terminating it.

Hourly rates (per VM, charged as integer cents): Monthly figures are 24/7 equivalents — most workloads don’t run 24/7.

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Trial credit

Every new account gets €5 of trial credit on sign-up. No card required. The trial credit is real credit — it lives in the same balance and is consumed the same way. When the trial credit hits €0, your VMs stop. Top up to keep them running.

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Topping up

From Billing → Top up in the dashboard:

1. Pick an amount (e.g. €10, €25, €50, custom).
2. Pay via Stripe (card or Apple/Google Pay).
3. Credit lands instantly. Receipt emailed.

Top-ups never expire.

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Auto top-up (optional)

Configure an automatic top-up to avoid manual interventions:

• Threshold: e.g. “when balance < €5”.
• Amount: e.g. “add €25”.
• Spend cap: a monthly maximum, after which auto top-ups pause until next month.

If auto top-up fails (declined card, etc.), VMs still get the grace period below — but you should fix the payment method before then.

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Running low / running out

The behaviour when your balance gets low depends on whether auto-recharge is enabled.

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Auto-recharge enabled (recommended)

• When your balance drops below your threshold, Suji charges your saved card for the configured top-up amount.
• On success: balance refilled, life continues.
• On failure (card declined, capped, expired): your running VMs are suspended (powered off, apps stop). Billing continues at the regular hourly rate against your remaining credit balance — Suji passes through the provider’s stopped-server cost, it isn’t absorbed.
• You have time equal to remaining balance ÷ hourly burn to fix the card and click Resume. After that, the terminate flow runs.

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Auto-recharge disabled

• No suspension grace. When your balance hits €0, every active VM is terminated: cold snapshot taken, cloud server deleted.
• The termination snapshot is retained for 7 days — top up + restore in that window to recover.
• After 7 days, the snapshot is deleted by the retention reaper.

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Negative balance during snapshot retention

Termination snapshots continue to accrue per-GB-month storage charges during the 7-day retention. With no running VMs, this is tiny (a few cents per GB-month), but it can push your balance slightly negative. Topping up clears it. The Billing page in the dashboard shows a persistent banner when auto-recharge is off, so you can’t miss the difference. See When your credit runs low for the full timeline. We email at multiple points before this happens: “balance low”, “balance hit zero”, “VMs stopping in 24h”, “VMs being destroyed”. You won’t be surprised. See Grace period for the full timeline.

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Invoices

Suji generates an invoice for every top-up. Download them from Billing → Invoices as PDF. Add billing details (company name, address, VAT number) once in Billing → Profile and every future invoice picks them up. EU customers with a valid VAT number get reverse-charge (no VAT on the invoice).

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Spend cap

Org owners can set a monthly spend cap that limits how much auto top-up will pull from the card in a calendar month. The cap is a safety net — once hit, auto top-up pauses and the org owner is alerted by email.

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Changing organization

Each org has its own balance. Members in an org with credit can spin up VMs; switching to a different org may show “no credit” if that one hasn’t been topped up yet.

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